Class One: Resume Development & Job Prospecting Skills

The objective of this training is to assist clients in producing marketable resumes and cover letters, and creating effective job seeking skills that help the clients obtain the work best suited for their abilities and interests.

The training´s focus is to:

• Increase job hunting techniques and efficancy
• Discuss what the prospective employer needs to know about you before you meet
• Instruct on content, format, and style of resumes, cover letters, and other letters surrounding the job prospecting process
• Create the skills needed for job lead identification and research
• Apply database development, prospect letter creation, dissemination, and follow–up
• Create a Plan: Strategies, Goals & Timelines

Class Two: Professional Presentation & Behavioral Interviewing

In this training, clients learn to better identify fitting behavior and learn skills that will help them interact professionally and successfully "sell themselves" in interviews and throughout the job hunting process in order to gain interviews.

Through this training, clients will:

• Gain personal insight, and be able to communicate it
• Identify strengths and weaknesses
• Learn valuable interviewing and engagement techniques
• Establish important social and life skills by increasing constructive communication skills
• Prepare for First Impressions:
• Improve professional appearance and behavior
• Role–Play Mock Behavioral Interview Sessions
• Practice answer preparation and strataegy development

Class Three: Conflict Resolution Skills for the Workplace: Teamwork and Customer Relations

This training is useful in co–worker relationships as well as customer and client relationships. Each participant will improve their ability to communicate effectively and function as an integral team member. Clients learn to be aware of nonverbal cues and to welcome the opportunity to problem solve and negotiate when conflict situations arise.

Through this training, clients will:

• Build communication and conflict resolution skills
• Actively set goals, to define team roles adn norms, and build consensus
• Learn to understand perspectives and consequences of conflict
• Practice effective intervention skills
• Analyze personal conflict styles
• Healthy & appropriate applications of various conflict styles
• Recognizing & responding to various conflict styles in others
• Realize their part in actively shaping a positive work culture
• Changing positions to needs & interests
• Brainstorming future–focused solutions
• Evaluating options
• Understand internal and external customer service applications of conflict resolution

Class Four: Customer Service Philosophy & Practice – Qualities and Characteristics of the ´Indispensable Employee´

This training focuses on the client´s ability to retain a job, once employment is achieved. Clients obtain skills for on–the–job situational behaviors that make an employee an asset to any organization.

In this training participants will:

• Develop character qualities that matter
• Good Judgment Is Priceless: When to seek permission & when to take initiative
• Complaints, gossip, & divisiveness get you nowhere!
• Be Part of the Solution: asking for & assisting in internal change
• Learn to field and resolve complaints with customers
• Create norms for internal and external customer service within the workplace

Class Five: Multicultural Awareness and Work Relationships

As an integral part of a multicultural society, attendees discover the importance of relationships without judgments and stereotypes. Clients become more self–aware and open–minded to the gifts and contributions of individuals in the work environment.

• Everyone´s a teacher, everyone´s a student
• Myths & Facts about various cultures
• Don´t Give Your Power Away — Decide who you are, apart from others´ beliefs about you
• Cycle through the following on as many aspects of culture as possible, based on the make–up of the class: gender, ethnicity, etc.
• Participation through experiential activities
• Discussion of culture in safe and comfortable environment
• Generation of solutions through a structured process

To register or to talk to someone about your needs call Brandy Clerk at 713.222.2525
or email her at: Bclerk@innovativealternatives.org